1. Service Description

SaveYourLeads LLC ("Company," "we," "us," or "our") provides a Software-as-a-Service (SaaS) platform that automates missed-call text-back responses for businesses. Our service includes:

• Automatic SMS responses to missed calls
• AI-powered lead qualification and triage
• Appointment booking and scheduling
• Integration with GoHighLevel and other business platforms
• SMS campaign management and analytics

By using the Site, you agree to be bound by these Terms of Service and to use the Site in accordance with these Terms of Service, our Privacy Policy, and any additional terms and conditions that may apply to specific sections of the Site or to products and services available through the Site or from SaveYourLeads LLC.

We reserve the right to change these Terms of Service from time to time, in which case we will post the revised Terms of Service on this website. By continuing to use the Site after we post any such changes, you accept the Terms of Service, as modified.

2. Eligibility and Account Registration

2.1 Eligibility Requirements

To use SaveYourLeads, you must:

• Be at least 18 years of age
• Operate a legitimate business entity located in the United States
• Have the legal authority to bind your business to these Terms
• Comply with all applicable federal, state, and local laws
• Not be prohibited from using our services under any sanctions list

2.2 Account Registration and Responsibilities

You are responsible for:

• Providing accurate, complete, and current account information
• Maintaining the confidentiality of your account credentials
• Notifying us immediately of any unauthorized account access or use
• All activity that occurs under your account, including use by authorized employees
• Regularly reviewing your account activity for accuracy

3. Subscription Billing and Fees

3.1 Subscription Plans

SaveYourLeads offers subscription plans on a monthly or annual basis. Subscription fees are charged in advance and billed to the payment method you provide via Stripe or other authorized payment processors.

3.2 Auto-Renewal

By subscribing to a plan, you authorize automatic renewal of your subscription at the end of each billing cycle unless you cancel before the renewal date. You may cancel your subscription at any time through your account dashboard or by contacting our support team.

3.3 Setup Fees

A one-time, non-refundable setup fee may apply to your initial account setup and configuration. This fee is separate from monthly or annual subscription fees and is due at account creation.

3.4 Price Changes

We reserve the right to adjust subscription fees with 30 days' written notice. Changes will apply to new subscriptions immediately and to existing subscriptions at the next renewal date. Continued use after price notification constitutes acceptance of new pricing.

4. SMS Usage and Overage Billing

4.1 SMS Rates

SMS charges are based on your account type:

• Business Accounts: $0.020 per SMS message sent
• Agency Accounts: $0.015 per SMS message sent

4.2 Overage Billing

If your account includes a monthly SMS allotment and you exceed this limit, you will be billed at the applicable per-SMS rate for all overage messages. Overage charges are added to your next billing cycle invoice.

4.3 Incoming Messages

Incoming SMS messages (replies from customers) are included with your subscription and incur no additional per-message charges.

5. Acceptable Use Policy

5.1 Prohibited Uses

You agree not to use SaveYourLeads for:

• Sending unsolicited SMS messages or spam
• Illegal activities or content
• Harassment, abuse, or threats
• Phishing, fraud, or misleading claims
• Violating intellectual property rights
• Transmitting malware, viruses, or malicious code
• Attempting to gain unauthorized access to systems or accounts
• Reverse-engineering, disassembling, or decompiling our platform

5.2 TCPA Compliance (Critical)

You are solely responsible for obtaining and maintaining proper consent from all recipients before sending SMS messages through our platform. Under the Telephone Consumer Protection Act (TCPA):

• You must have prior express written consent from the recipient before sending marketing SMS messages
• You must have prior express consent before sending SMS messages for customer service or transactional purposes
• You must maintain records of all consents and make them available upon request
• Recipients must have a clear, easy method to opt-out (text STOP)
• You must honor opt-out requests immediately
• You may not send messages outside 8 AM – 9 PM recipient's local time (with certain exceptions)

Violation of TCPA regulations may result in your account suspension, civil penalties of up to $500–$1,500 per message, and damages to recipients. SaveYourLeads is not responsible for your TCPA violations or associated fines.

5.3 Message and Data Rate Disclosures

All SMS messages sent through the SaveYourLeads platform to end-users are subject to standard carrier messaging rates. Message and data rates may apply for any messages sent to or received from end-user mobile devices.

As a subscriber using our platform to communicate with your customers, you are required to:

• Disclose to recipients prior to opt-in that "Message and data rates may apply"
• Include message frequency disclosures (e.g., "Message frequency varies") in your opt-in consent language
• Provide clear instructions to opt out at any time by replying STOP
• Include links to your Privacy Policy and Terms of Service in all opt-in consent forms

6. Intellectual Property Rights

Our Limited License to You

This Site and all the materials available on the Site are the property of SaveYourLeads LLC and/or our affiliates or licensors and are protected by copyright, trademark, and other intellectual property laws. The Site is provided solely for your personal non-commercial use. You may not use the Site or the materials available on the Site in a manner that constitutes an infringement of our rights or that has not been authorized by us.

Your License to Us

By posting or submitting any material to us via the Site, you represent that you own the material or have obtained the necessary permissions. You grant us a royalty-free, perpetual, irrevocable, non-exclusive, worldwide license to use, modify, transmit, sell, exploit, create derivative works from, distribute, and publicly perform or display such material.

Your Data

You retain ownership of all data, messages, contacts, and content you upload or create within SaveYourLeads. We may use this data solely to provide, improve, and maintain the service.

7. Disclaimers

Throughout the Site, we may provide links and pointers to Internet sites maintained by third parties. Our linking to such third-party sites does not imply an endorsement or sponsorship of such sites or the information, products, or services offered on or through the sites.

The information, products, and services offered on or through the Site are provided "as is" and without warranties of any kind, either express or implied. To the fullest extent permissible pursuant to applicable law, we disclaim all warranties, including implied warranties of merchantability and fitness for a particular purpose.

You agree at all times to indemnify and hold harmless SaveYourLeads LLC, its affiliates, and their respective officers, directors, agents, and employees from any claims, causes of action, damages, liabilities, costs, and expenses arising out of or related to your breach of any obligation, warranty, or representation under these Terms of Service.

8. Limitation of Liability

Our total liability for any claims arising from or related to these Terms or your use of SaveYourLeads is limited to the amount you paid us in the 12 months preceding the claim. This limitation applies to all damages, including direct, indirect, incidental, consequential, or punitive damages.

In no event shall SaveYourLeads be liable for:

• Loss of profits, revenue, or business opportunities
• Loss of data or corruption of files
• Interruption or suspension of service
• Third-party actions or TCPA violations by your business
• SMS delivery failures or carrier-side issues

9. Termination and Cancellation

9.1 Cancellation by You

You may cancel your subscription at any time through your account dashboard or by contacting support. Cancellation becomes effective at the end of your current billing period. No refunds are provided for partial months or unused services.

9.2 Termination by Company

We may suspend or terminate your account immediately without notice if you:

• Violate these Terms or our Acceptable Use Policy
• Violate the TCPA or other telecommunications laws
• Engage in fraud or illegal activity
• Fail to pay invoices after 30 days
• Pose a risk to our platform, users, or business

10. Online Commerce

Certain sections of the Site may allow you to purchase products and services. We are not responsible for the quality, accuracy, timeliness, reliability, or any other aspect of any third-party products and services. SaveYourLeads LLC shall not be responsible for any loss or damage incurred as a result of dealings with third-party vendors.

11. Governing Law

These Terms of Service shall be governed by and construed in accordance with the laws of the State of California, without regard to conflicts of law principles. Any dispute arising under these Terms shall be resolved exclusively through binding arbitration in California under the American Arbitration Association (AAA) rules. Each party bears its own legal fees; arbitration filing fees are split equally.

12. Changes to Terms of Service

We may update these Terms of Service from time to time. The latest version will always be available on our website with the effective date. For material changes, we will provide 30 days' notice via email when possible.

13. Contact Information